Products that live at the intersection of metal, code, and the field.
Pankaj Tiwari manages complex physical products end-to-end — mechanical enclosures, embedded firmware, and the cloud systems that tie them together. That discipline has been proven at EV infrastructure scale: 1,000+ charging and swap stations deployed, 97% uptime, and 100% compliance across every market audited.
Four disciplines, one product lifecycle
EV infrastructure is the proof point below — the underlying discipline of shipping complex physical products applies across industrial IoT, robotics, consumer hardware, and automotive alike.
- Led connector evaluation and selection (Amphenol DuraSwap vs. Chogori) for high-current EV charging interfaces
- Directed an 11-point cabinet and chassis ECR — enclosure doors, cam locks, thermal layout, and vibration isolation
- Specified sensor mounting and ingress protection for outdoor-rated hardware
- Authored a HMAC-authenticated BLE communication protocol for embedded access and lock systems
- Built an 84-case OTA firmware test suite spanning 6 hardware modules
- Architected BMS logic and CFET/DFET sequencing across app-cloud-device system flows
- Delivered a production analytics web platform (React/TypeScript) for fleet and station performance
- Built internal R&D tooling — task tracking, issue registers, and requirement-linking systems
- Integrated hardware telemetry with AWS IoT Core for real-time monitoring
- Authored a 129-requirement Statement of Requirements spanning mechanical, electrical, and software scope
- Navigated multi-jurisdiction regulatory frameworks to 100% audit compliance
- Owned roadmap prioritization and go-to-market execution from concept to deployed revenue
Hardware rarely fails in the demo. It fails three months in, in the field, unattended.
A large part of this role is closing that gap before it opens — building monitoring, diagnostics, and escalation paths in from day one, rather than adding them after the first outage. A physical product isn't finished until it can run unattended, in the elements, on an unreliable network connection, for a customer who will never meet an engineer. Every system is built against that standard, regardless of which layer of the stack it sits in.
Three engagements, in depth
The flagship domain where this range has been proven at scale. The résumé documents the complete body of work.
Each new market introduced a distinct set of install partners, regulatory requirements, and hardware revisions in flux. Early deployments were effectively bespoke, which limited the pace of expansion. This was resolved by establishing a repeatable deployment framework — standardized hardware revisions, a common compliance checklist, and a consistent operations handoff — so that entering a new region became a defined process rather than a new undertaking each time.
Station downtime was typically first surfaced through customer complaints rather than internal monitoring — an unsustainable model at scale. The fix was to introduce automated diagnostics and incident resolution ahead of the customer, identifying failures before they became support tickets, paired with performance analytics that flagged which stations needed attention before they failed, not after.
Deployment across India and international markets requires each station to clear a distinct set of local and international legal frameworks. Surfacing a gap during a certification audit is considerably more costly than catching it during design. Compliance checks were built directly into the release process, rather than treated as a final gate before launch.
Professional Experience
A condensed view of each role. Complete scope and dates are documented in the résumé.
Took EV charging infrastructure from scattered pilots to a 1,000+ station network, owning everything from hardware architecture to the go-to-market roadmap.
- Directed cross-functional teams across hardware, software, and operations in an agile delivery model
- Architected interoperability between BMS, IoT modules, and embedded firmware for next-gen charging equipment
- Designed the user-facing interfaces for physical kiosks and companion mobile apps
- Set the release protocols and technical documentation standards for hardware and firmware versioning
- Partnered with leadership and marketing on the long-term roadmap against competitive and regulatory trends
Built the onboarding framework that let new swap stations and IoT devices integrate fast — and the daily telemetry audits that kept billing data trustworthy.
- Led rollout of CAN-based chargers, IoT, BMS, and battery-swapping stations for strategic partners
- Authored High-Level Design docs bridging hardware constraints and software requirements
- Ran on-call technical response for integration issues, optimizing CAN, RS485, and UART firmware logic
Shipped 6+ hardware products end-to-end with a 15-person cross-functional team, with a focus on firmware reliability through rigorous edge-case testing.
- Architected core firmware logic flows and edge-case testing protocols for energy-tech products
- Acted as the primary technical liaison for clients on inspections and delivery schedules
- Authored BOM, BOQ, and test reports; used Figma and AWS IoT Core to shape next-gen concepts
Tools & Domains
Core tools and domains applied across day-to-day product and technical work.
Education & Credentials
Education
Sikkim Manipal Institute of Technology2017–2021
8.14 CGPA
Research & Certifications
Open to Discussing EV Infrastructure
The résumé documents full scope, metrics, and dates. Available for further discussion on any of the work above.